Brianna Govoni Articles

Helping Members Navigate the Electric Vehicle Experience

Ratepayers have long indicated their preference that their electric utility be involved with the installation of EVSE, whether it means the utility’s employees or a third party recommended or engaged by the utility. They are likely to contact you for information on local contractors who are available to safely install their chargers – HomeServe’s research found that nearly 30 percent will turn to their utilities for charger help. However, having a charger close at hand doesn’t completely relieve them of anxiety, because nearly three-quarters worry about their Level-2 charger malfunctioning or breaking.

Energy Efficiency: Why Are Some Homeowners Unengaged?

Energy efficiency is an important part of many cooperatives’ demand-side management and outreach efforts, but your message may be ignored, or your member simply may not be able afford the repairs, replacements or upgrades needed to make their homes more energy...

Energy Resilience Difficult for Some Homeowners

Energy resilience, while vitally important, is becoming more and more challenging in the face of increased extreme weather events which are projected to cause more frequent and longer power outages. The COVID-19 pandemic is further compounding resiliency issues for...

Roundtable Offers Member Engagement Solutions

HomeServe will host “Innovation in the New Era of Member Engagement,” a roundtable for cooperative energy utilities, on December 2 at 2 pm. The panel will explore the intersection of technology and member engagement as well as best practices for engaging with...

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